Privacy Policy

Last Updated: April 20th, 2025

Shino Cleaning Pty Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://shinocleaning.com.au/ or use our services in Australia.

By accessing our website or engaging with our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website or services.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, and residential or business address.
  • Service-Related Information: Cleaning preferences, service history, and special instructions.
  • Payment Information: Credit card details, bank account information, and billing address (processed securely via third-party payment processors).
  • Website Usage Data: IP address, browser type, device information, pages visited, and cookies (see “Cookies” section below).

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage cleaning services.
  • To process payments and invoices.
  • To communicate with you regarding bookings, inquiries, or promotions.
  • To improve our website, services, and customer experience.
  • To comply with legal and regulatory obligations.

3. Disclosure of Personal Information

We may share your information with:

  • Service Providers: Third-party vendors assisting with payment processing, scheduling, or marketing.
  • Legal Authorities: If required by law or to protect our rights and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell or rent your personal information to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience, analyze traffic, and personalize content. You can disable cookies in your browser settings, but some website features may not function properly.

6. Your Rights

Under Australian privacy laws (Privacy Act 1988, including the Australian Privacy Principles), you have the right to:

  • Access, correct, or delete your personal information.
  • Opt out of marketing communications.
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise these rights, contact us at shinocleaning@gmail.com.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date.

9. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:

Shino Cleaning Pty Ltd
Shoalhaven Region
Email: shinocleaning@gmail.com
Phone: 0461 405 835

Thank you for trusting Shino Cleaning with your personal information.

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