For a cleaner place and job well done for you, you have made the right choice by deciding to hire us to be your cleaning provider. Please feel free to read through and learn about our friendly, safe and simple terms. At Shino Cleaning Services, we only promise that you will always be in the winning situation and customer satisfaction is achieved.

Customer Propositions and Warranties

1. The customer will provide a safe and working environment for the cleaner to perform the service.
2. The customer will make sure to provide the cleaner with access to all services and utilities including, but not limited to: hot water, cold water, electricity and a garbage disposal area as required by the cleaner.
3. The customer will advise SCS before the commencement of the service of any hazards and risks at the premises.
4. If the customer requires a cleaner to clean behind or under a heavy item (i.e. a fridge, book shelf or other reasons deemed heavy items) the customer will be required to move these items before the commencement of the service.
5. Cleaning chemicals and materials will also be provided by SCS. In case of customer has specific requirements for special or hypoallergenic chemicals, the customer has to notify SCS first before we commence the clean. Additional fee will be charged for the assigned products and for the use.
6. The customer should secure or remove any fragile, delicate, breakable or valuable items including but not limited to cash, jewellery, works of art, antiques, items of sentimental value, or anything posed as an item irreplaceable before the commencement of any service for their peace of mind.
7. We need to mention that we take photos of work for our selves and our socials, so you can contact us if you want any photos to be removed.

Health and Safety Risks

1. The cleaner may either before or during the service, not use or cease using any materials or cleaning equipment provided by the customer if the cleaner thinks, in their absolute discretion, that the use of such materials or cleaning equipment poses a risk to health and safety.
2. The cleaner may either before or during the of the service, not provide or cease the service, where carrying out the service presents, in the absolute discretion of the cleaner, poses a risk to health and safety.
3. Abuse or assault, verbal or physical, on our staff will not be tolerated and legal action or criminal prosecution will be take against any customer or 3rd party who is in breach or this subsection.

Job Quotations

1. The actual price payable by the customer is calculated on the job nature and amount of work not hours worked by the cleaner.
2. If at the commencement or during the course of providing the service, it is apparent that the actual cost of the services will exceed the quote provided by SCS; SCS will provide the customer with the option to pay an increased fee to complete the service, or pay the quoted amount without the service being completed.
3. We have to agree on a certain price and cleaning frequency. The proposal will be given to you after the onsite visit is made. The service address will always be the address that was quoted for. Whatever the agreed price and frequency there is, it will be all be stated on the quote.

Payment terms

1. The total amount due shall be made to SCS by payment/invoice due date. Payment details for EFT is also sent to the responsible party’s email via inoice. Cash payments are also accepted in certain circumstances.
2. The company has right to ask certain percentage of the quoted amount up to 50% of the total amount in certain cases which will be discussed and agreed by all parties involved before commencing any works.
3. The customer agrees to pay the price quoted by SCS in full after invoice issued and by due date of invoice.
4. If no payment has been made by the invoice time, SCS will use reasonable endeavours to contact the customer for payment.

Late Payment Fee

1. where SCS has agreed to invoice the customer for payments of fees after the service has been completed, the customer agrees to pay in full, all fees due, within 7 business days of the invoice date.
2. The customer agrees that if SCS has not received payment in full for the service within 14 days of the original invoice date, then a late payment fee of $50 applies for each fortnight until the payment made.
3. In addition to that amounts set out above, the customer agrees to reimburse SCS for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by SCS in connection with a demand, action or other proceedings (including mediation, out of court settlement or any other action taken for recovery of debt from the customer) arising from the breach of these terms including the failure by the customer to pay an amount by the due date.

Non Engagement of Cleaners

1. The customer acknowledges that SCS invests significant resources in recruiting and training cleaners. Unless SCS gives prior written permission, the customer must not, directly or indirectly, engage, employ or contract with any cleaner to provide services to the customer or any associate of the customer for any period during with services are provided by SCS or for a period within 12 months after the conclusion of any service.
2. The customer acknowledges that SCS may suffer loss and damage, including, without limitation consequential loss, as a result of a breach of this clause by the customer.

Non-Appearance of Cleaner

1. if a cleaner fails to attend the premises without prior notice provided to the customer, within 2 hours of the service time and does not provide the requested service, SCS will provide the customer with either:a full refund of payments made by the customer or offer to reschedule the service at another time mutually agreed between the customer and SCS

Accidents, Breakages, Damage and Theft

1. the customer must inform SCS of any incident where and accident, breakage, damage to property, or theft has occurred due to any act of the cleaner withing 24 hours of completion of the service.
2. To the extent permitted by law, the customer is not entitled to claim any loss for any incident if the incident is not reported to SCS within 24 hours of the completion of the service.
3. To the extent permitted by law, damage or loss to the following items are specifically excluded from the liability of SCS under these terms and conditions: cash, jewellery, art, antiques and items of sentimental value

Cancellation Fees.

1. The customer must provided SCS with at least 24 hours notice before the service time if they wish to suspend, postpone or cancel the service, if circumstances otherwise agreed by all parties.
2. If such notice has been given, SCS will endeavour to reschedule the service if required and agreed by all parties.
3. If the customer does not provide 24 hours notice before the commencement of the service, the customer agrees to pay a full cancellation fee (inclusive of GST) for administrative costs and loss which can be up to 80% quoted price or agreed otherwise by all parties.

For questions or concerns regarding this Privacy Policy, please contact:

Shino Cleaning Pty Ltd
Shoalhaven Region
Email: shinocleaning@gmail.com
Phone: 0461 405 835